enlightek, Inc. - Computer Support, Online Backups, Managed Exchange, Wireless and VPN

RemoteAdmin 24x7x365 Services

Purchase a block of hours, and then pay as more are needed. Remote support is deducted from the block in 1/4 hr. increments, onsite support visits are deducted in 1/2 hr. increments.

# of prepaid hours purchased Rate

0* $90

25 $85

50 $80

75 $75

100 $70

200+ $65

*A support agreement and the purchase of prepaid support hours is required for businesses. Support of home-based, non-business computers do not require a support agreement or prepaid support block and are billed at our standard rate of $90/hr. Prepaid support blocks are based on a one year term. Any remaining balance must be used before the end of the term or be forfeited. Customer may cancel the support contract by providing enlightek 30 days written notice. In this case, any unused balance is refunded to the customer.

What is RemoteAdmin?
Our RemoteAdmin solution allows you to outsource your computer and network system support to enlightek. We use the latest technologies to manage your entire network remotely over secure data connections whenever possible. This allows companies that require as-needed computer help or small to midsize firms considering hiring an IT staff to hire us instead at a fraction of the cost. As a "full-service" consulting company, we can remotely administer everything from firewalls, to PC's, servers, software applications and data backups. Users in your office will have access to web-based helpdesk tools to open tickets with enlightek on issues they are having, immediately paging a technician to assist them. Most times the technician can connect to the user's workstation remotely, fixing the problem without having to make an onsite call.

Why do I need it?
RemoteAdmin services allow your business to focus on, that's right...its business. No more worries about crashed hard drives, Internet hackers, and email viruses. Computer downtime threatens every business with lost billable hours, data loss and endless frustration with nuisance issues. At a time when fraud, identity theft and the proliferation of sophisticated computer viruses are at an all-time high we bring you the latest technology to ensure that if the users in your office need help with any computer need large or small, they will have someone to contact. This brings comfort and stability to computing for your 5, 50, or 500 person business.

Is it cost-effective?
Absolutely. We use remote management whenever possible to troubleshoot and maintain your network and computer systems, performing work as-needed, and even performing routine IT tasks such as data backups and software updates efficiently via secure remote connections to your office. This efficiency can cut your IT costs 40% or more!

Is it secure?
We utilize strong encryption technology whenever communicating with your office over a data connection. This ensures the data integrity between your office and enlightek, and ensures that no one is able to intercept the data transmissions. When considering security and whether or not to allow an outside vendor such as enlightek manage your network, keep in mind a shocking statistic.... in the vast majority of cases, almost 80%, where a computer system was compromised or "hacked", the job was done from inside the organization, by its own employees! Not by an Internet hacker, certainly not by trusted service providers. You can take comfort in having us manage your computer and network systems.

Tools
Users at your office can login to our customer site to access helpdesk tools. There they can open tickets and track their progress and resolution. Users designated as "admins" can view all opened and resolved tickets for your entire office, as well as the cost of each ticket and the office's remaining support balance.